Terms of Use

1. About these terms

These terms apply when you use the AutoDirectMy website or app (together, “AutoDirectMy”), create an account, buy parts, or book installation, servicing, an appointment or a battery replacement. By using AutoDirectMy you agree to them. Our Privacy Policy explains how we handle your personal data. Nothing in these terms takes away your rights under Malaysian consumer law, including the Consumer Protection Act 1999.

2. Your account

• Keep your details accurate and your password to yourself. You're responsible for what's done with your account.
• Tell us straight away if you think someone else has used it. You can sign other devices out from Profile → Devices (website) or Account → Your Devices (app).
• We may suspend an account that's used for fraud, abuse of staff or workshops, or repeated no-shows.
• You can delete your account yourself at any time. Records the law requires us to keep (orders, invoices, job cards) stay, without your name or contact details.

3. Prices and payment

• Prices are in Malaysian Ringgit and shown before you pay. Members and company accounts may see their own prices.
• You pay online through our payment provider, or with company credit if your employer gives you some. An order isn't confirmed until payment succeeds; unpaid orders are cancelled automatically after a short time and any slot they held is released.
• Vouchers have their own conditions, shown when you apply them, and can't be exchanged for cash.
• If a price is clearly wrong because of an error, we'll contact you before going ahead, and you can cancel for a full refund.

4. Stock and pre-orders

• We show what's in our warehouse and which workshops have a part in stock. Stock can change between the moment you look and the moment you pay; if we can't supply something you've paid for, we'll tell you and refund it.
• Some products can be pre-ordered when nothing is in stock. The product page shows the expected lead time. Your order is held until the stock arrives and then shipped, or sent to your workshop. Lead times are estimates; if one slips we'll keep you updated, and you can ask to cancel a pre-order that hasn't shipped yet.

5. Delivery

• We deliver through our courier partners to the address you give. Delivery times shown are estimates.
• Check your parcel when it arrives and report anything missing or damaged to us as soon as you can, with your order number and photos.

6. Installation bookings

• When you buy a part with installation, you pick a partner workshop and a time. Each workshop sets how much notice it needs and how far ahead it takes bookings.
• If the workshop has the part, it fits its own stock. If not, we send the part to the workshop first, and work starts once it has arrived — the workshop may need to move your time if delivery to them is delayed.
• The part and installation you paid for online are already paid. If the workshop finds something else that needs doing, it will tell you the extra items and price, and nothing extra is done or charged unless you approve it. Approved extras are paid at the workshop.
• Please arrive on time. If you can't make it, cancel or ask to reschedule as early as possible so the slot can go to someone else.

7. Appointments and walk-ins

• You can ask a workshop for an appointment through AutoDirectMy. It's a request until the workshop confirms it; the workshop may suggest another time.
• If you miss confirmed appointments, you may be limited to one open request at a time for a while.
• For walk-in and appointment work, the workshop sends you a quotation to approve before it starts. You pay the workshop directly when the job is finished.

8. Workshops and their work

Installation and repairs are carried out by independent partner workshops, which are responsible for the quality of their workmanship. We choose our partners carefully and will help you sort out any problem with work booked through AutoDirectMy — contact us with the job number.

9. Mobile battery service

Our battery team comes to you. They'll confirm the right battery and the price before fitting it, and you agree to that price in the app or on the website before the work is done.

10. Cancellations, returns and warranty

• You can ask us to cancel an order that hasn't been shipped or fitted yet. We refund the amount paid to the way you paid — company credit back to your credit, online payments back through our payment provider.
• Tell us as soon as possible about a wrong, damaged or faulty part, with your order number and photos. Parts must be unused and, where possible, in their original packaging, unless they're faulty.
• Parts carry the manufacturer's warranty where one applies. Fitted parts and workmanship are covered by the workshop that did the job.
• Electrical parts that have been fitted, and parts damaged by incorrect fitting not done through AutoDirectMy, may not be returnable.

11. AI suggestions

Snap & Fix, Car Health, Ask for Parts and Explain My Quotation give suggestions generated by AI. They can be wrong. A workshop confirms the actual fault, the right part and the price before any work is done — always rely on that, not on the AI answer alone. There's a daily limit on AI use.

12. Using AutoDirectMy fairly

• Don't misuse the service — no fake bookings or reviews, no attempts to get around prices, limits or security, and no automated scraping.
• Reviews you post should be honest and about your own experience. We may remove reviews that are abusive or not genuine.
• The AutoDirectMy name, logo and content belong to us; product names and images belong to their owners.

13. Our responsibility

We take reasonable care to keep AutoDirectMy available and accurate, but we can't promise it will always be uninterrupted. To the extent the law allows, we're not responsible for losses that weren't foreseeable, or for delays caused by things outside our control. Nothing here limits our responsibility where the law doesn't allow it to be limited.

14. Changes to these terms

We may update these terms. The date at the top shows the latest version; important changes will be announced on the site or in the app. Orders and bookings already made follow the terms at the time they were made.

15. Law and contact

These terms are governed by the laws of Malaysia. Questions or complaints: autodirectmy@gmail.com, our contact page, or write to us at No. 68, Jalan Pelabur A 23/A, 40200, Shah Alam, Selangor.